Delete your DROPS account
By the DROPS Asia Chapter · Updated
DROPS Forum and DROPS Metaverse share one login. Deleting it closes your account for both services on every platform. Uninstalling the app or signing out does not delete the account.
How to delete your account.
In the DROPS Metaverse app, sign in and go to Settings > Account > Delete my account. We email you a 6-digit code. Enter it and confirm. Without the app, email secretary@drops.asia with the subject "Delete my DROPS account" and the account's email address.
What happens and when.
Your account (shared by DROPS Forum and DROPS Metaverse) is closed immediately. You are signed out everywhere and can no longer sign in. We review the request and permanently delete your personal data within 30 days. If you change your mind, contact us before the deletion is done.
Request deletion or help by email now
Email secretary@drops.asia with the subject Delete my DROPS account. Tell us which account email the request concerns. Do not email us your sign-in code or password. We will verify your identity and explain any further steps. You can use this route if you cannot sign in or use the app. There is no fee to request deletion.
If you are a company administrator or a DROPS staff member, deleting your account also removes your administrator role. DROPS then looks after your company's administration until your company names a new administrator. Contact us for help transferring these responsibilities; holding an administrator role does not remove your ability to request deletion.
What is deleted and what is kept?
We remove the shared login, profile and other account-linked personal information, subject to limited retained records. Training, enrolment and examination evidence is kept for two years after account closure; certificate verification information, including the recipient's name, and private certificate PDFs for six years from issue; and payment/tax records for the period required by applicable law. Relevant documented legal holds can extend these periods. Named certificate verification can therefore remain available after account deletion until its retention period ends.
Other people's shared game or discussion history remains under Deleted user, with identifying content removed or minimised. Safety-report and erasure information is handled as explained in the Privacy Policy. Contact us for help with provider copies and retained records.
Some provider copies, logs and backups are handled separately under their retention schedules. Contact us for help with those copies. We explain if additional time or steps are needed. If you have a paid service or store subscription, check its cancellation arrangements as well.